The Leadership Model for the AI Era

Leads FREIDDD, LLC executive vision, mission and growth. Chief Spokesperson.

He is currently the Global Head of ZCX Evangelism for ZOOM. In his 30+ leadership years, he formerly led the CX practices for Intelisys and Telarus. He also served as the Managing Director for CX-Sherpa and Exceptional Contact Centers. Brandon has served dozens of Fortune 1000 companies and held CX leadership positions with Humana, Sprint, Travelers and others. Brandon sits on several Boards and is a highly sought-after keynote speaker and thought-leader. He is the author of “FREIDDD YOUR MIND” the foundational book for the FREIDDD Leadership Model. Brandon's industry impact has awarded him the Channel Futures Circle of Excellence, Channel Partners Top 10 Influencers of the Year, Channel Marketing Association Connector and JD Power Award for Customer Loyalty & Retention. He also served as Team Leader for the Hillsborough County (FL) Sheriff's Office VCP. Where he was awarded Volunteer of the Year.

Leads FREIDDD, LLC  visionary approach to product strategy, ecosystem building, and transformational leadership development. With deep expertise in Product Management and Program Leadership, she is known for translating bold ideas into scalable platforms that create lasting impact.

Throughout her career, Monique has specialized in building high-performing product ecosystems aligning stakeholders, fostering strategic partnerships, and creating clarity where complexity exists. She believes exceptional products are not just built through process, but through relationships. Her leadership philosophy centers on trust, accountability, and shared ownership, ensuring that vision, execution, and people move forward together.

A certified Project Management Professional (PMP), Monique combines disciplined product governance with entrepreneurial agility. She is passionate about designing systems that empower leaders to make financially responsible, emotionally intelligent, and data-driven decisions at scale. Her work consistently bridges strategy and execution, transforming intellectual property, community, and innovation into cohesive product experiences that drive measurable growth.

At FREIDDD, Monique champions product excellence, strategic alignment, and the development of platforms that elevate leaders and organizations worldwide.

Leads FRIEDDD, LLC revenue generation operations, product and company marketing, brand ownership, FREIDDD® evangelist, sales engine and P&L for all responsibilities.

For more than 25 years, David has provided leadership in news media, digital marketing sales, revenue strategy, sales marketing and operations, advertising product development, app monetization, event production, strategic partnerships, SaaS tech support and Customer Experience.

Former Chief Revenue Officer for The Cleveland Plain Dealer; Vice-President, Customer Experience for Actsoft, Inc.; Executive Director Digital Media Sales and Operations for the New York Times Company; Vice-President Digital Revenue for Gannett/Arizona Republic and Director of Sales Apartments.com for Knight-Ridder Digital. Yahoo! Innovator of the Year Award Winner. 2022 Editor & Publisher Magazine "25 Over 50" Media Leaders Award. Board member Values In Action, United States of Kindness, Kindland/Just Be Kind App.

Leads FREIDDD, LLC accreditations program for FREIDDD® Leaders, certification program, training platform and  growth initiatives.

Chas Knight is an accomplished, retired law enforcement Corporal with numerous instructor assignments at Anne Arundel County (MD) Police Department, Baltimore County (MD) Police Department, Maryland State Police Department, and Alexandria (VA) Police Department. Mr. Knight was the recipient of several Governors' Citation from the State of Maryland. Expert Witness by the District Courts of Maryland (AACO). Knight led the development of security operations for KPMG's Lakehouse Training Facility in Lake Nona, FL. Chas has been a leader within the Kappa Alpha Psi Fraternity for over forty years and is currently active in the Guide Right and Kappa League leadership programs. Knight attended Manna Bible Institute, Temple University, Newport Beach University Law School and KPMG Leadership School.